ER, Urgent Care Average Wait Times Now Live on Website 
Cypress Fairbanks Medical Center Hospital 
Tuesday, 24 August 2010 
Patients going to the emergency department (ED) at Cypress Fairbanks Medical Center Hospital or Cypress Fairbanks Urgent Care Center will not have to wonder how long their wait might be before receiving care. Now they can find out before they ever leave the house by checking online at for the average door-to-bed wait times at the hospital and urgent care center.

Wait times reflect a rolling two-hour average and are updated every five minutes based on information from a statistical tracker system that automatically displays and updates the wait time online. Door-to-bed wait time is the average time it takes for a patient to be escorted to a treatment room after their arrival. The goal is for patients to see a health care professional in 30 minutes or less from the time of arrival.

“Going to the emergency room can be stressful enough when the patient is in pain or discomfort,” says Mary Ann Provost, director of Critical Care Services at Cypress Fairbanks Medical Center Hospital. “We believe posting wait times online is a benefit for our community so patients can have a better understanding of how long their wait might be before they arrive.”

The wait times are posted for patients with relatively minor medical conditions, such as minor sprains or fevers. Patients with potentially life-threatening health issues should call 9-1-1 so they can receive immediate care in an ambulance on the way to the hospital. Upon arrival to the Emergency Department, your estimated wait time is subject to change, as patients will be seen as quickly as possible in an order based on the severity of illness or injury. Patients with serious medical emergencies, such as chest pain, stroke or traumatic injuries, are always seen immediately.

“This technology helps us address one of the most common complaints about hospital emergency rooms – long wait times,” adds Provost. “Patients typically find that their visit to the hospital or urgent care center will be less stressful when they know ahead of time how long they may have to wait.”

The emergency department at Cypress Fairbanks Medical Center Hospital is ranked among the top 5 percent in the nation according to a recent study released by HealthGrades, a leading independent health care ratings organization. As a result, Cy-Fair Hospital is a proud recipient of the HealthGrades 2010 Emergency Medicine Excellence Award™. In addition to a caring and talented emergency team that is available 24 hours a day, seven days a week, the hospital provides advanced equipment and technology, including magnetic resonance imaging and computed tomography scanning located in close proximity to the emergency department.

Cypress Fairbanks Urgent Care Center is open every day from 9:00 a.m. to 9:00 p.m. to care for patients of all ages. Located at 9110 Barker Cypress near West Road, the center provides convenient access to medical care for non-emergency problems, such as small cuts, sore throats or ear infections. No appointments are necessary. The center is staffed by experienced physicians, nurses and allied health professionals to provide quality care to the community.